FAQ

COVID-19 FAQS

  • I RECEIVED FREE ACCESS TO LES MILLS ON DEMAND FROM MY CLUB AND IT IS ENDING SOON OR HAS ENDED. HOW DO I CONTINUE WITH MY SUBSCRIPTION?

  • I’M ALREADY A SUBSCRIBER BUT MY GYM HAS SENT ME A NEW OFFER. CAN I CHANGE?

  • I’M ALREADY A SUBSCRIBER BUT I HAVE HEARD ABOUT AN EXTENDED FREE TRIAL. HOW DO I ACCESS THIS?

  • I AM TRYING TO SIGN UP THROUGH MY GYM BUT I DON’T HAVE AN ACTIVATION CODE. HOW DO I GET ONE?

  • I AM A LES MILLS INSTRUCTOR. HOW DO I SIGN UP?

  • I WAS GIVEN ACCESS TO A SPECIAL SITE WITH FREE WORKOUTS. WHY CAN’T I ACCESS IT ANYMORE?

Thinking about signing up?

  • what is les mills on demand?

  • What is les mills on demand available?

  • ARE ALL LES MILLS ON DEMAND WORKOUTS INCLUDED IN MY SUBSCRIPTION?

  • WHO ARE THE INSTRUCTORS IN THE VIDEOS?

  • CAN I USE LES MILLS ON DEMAND WHEN I TRAVEL?

  • CAN I TRY IT OUT BEFORE I BUY A SUBSCRIPTION?

Using the platform

  • HOW DO I LOG IN AND OUT?

  • I STILL HAVEN'T RECEIVED MY ACTIVATION EMAIL

  • DO COOKIES NEED TO BE ENABLED ON MY COMPUTER?

  • HOW DO I DOWNLOAD VIDEOS ON MY DEVICE?

  • USING CHROMECAST AND IOS BROWSERS

  • HOW DO I GET THE APP FOR APPLE TV?

  • USING THE ROKU APP

  • NAVIGATING CATEGORIES

  • COMMUNITY ENGAGEMENT

Gift Subscriptions

  • I AM NOT A SUBSCRIBER, CAN I PURCHASE A LES MILLS ON DEMAND GIFT SUBSCRIPTION?

  • I AM AN EXISTING LES MILLS ON DEMAND, HOW DO I BUY A GIFT SUBSCRIPTION?

  • CAN I CHOOSE WHICH DATE THE GIFT SUBSCRIPTION IS SENT TO MY FRIEND?

  • MY FRIEND HAS AN EXISTING SUBSCRIPTION, WILL THEY BE ABLE TO REDEEM THEIR GIFT SUBSCRIPTION?

  • MY FRIEND HAS AN EXISTING SUBSCRIPTION, WILL THIS BE CANCELLED WHEN THEY REDEEM THEIR GIFT SUBSCRIPTION?

  • WHICH COUNTRIES ARE GIFT SUBSCRIPTIONS AVAILABLE?

  • HOW WOULD I KNOW IF MY FRIEND HAS REDEEMED THEIR GIFT SUBSCRIPTION?

Getting Started

  • WHICH WORKOUT SHOULD I DO FIRST?

  • HOW FIT DO I NEED TO BE TO START DOING LES MILLS ON DEMAND WORKOUTS?

  • WHAT EQUIPMENT OR PREPARATION DO I NEED FOR A LES MILLS ON DEMAND WORKOUT?

  • CAN I BOOKMARK MY FAVORITE LES MILLS ON DEMAND CLASSES?

  • HOW DO I MAKE SURE I’M DOING THE WORKOUTS SAFELY AND CORRECTLY?

Types of Classes

Technology

  • HOW DO I ACCESS LES MILLS ON DEMAND?

  • WHAT DEVICES CAN I USE TO STREAM LES MILLS ON DEMAND?

  • HOW DO I STREAM LES MILLS ON DEMAND ON MY TV?

  • HOW MANY DEVICES IN A HOUSEHOLD CAN STREAM LES MILLS ON DEMAND?

  • WHY CAN’T I WATCH VIDEOS?

  • CAN YOU HELP ME TROUBLESHOOT MY INTERNET CONNECTION?

  • DO COOKIES NEED TO BE ENABLED ON MY COMPUTER?

  • HOW CAN I CONTROL HOW MUCH DATA LES MILLS ON DEMAND USES?

  • HOW CAN I CONTROL HOW MUCH DATA LES MILLS ON DEMAND USES?

  • WHY DOES MY VIDEO DISPLAY A ‘NO VISIBLE SOURCES' ERROR MESSAGE WHEN TRYING TO PLAY A WORKOUT?

Exercise Safety

  • WHEN SHOULD YOU NOT DO LES MILLS ON DEMAND?

  • HOW DO I MAKE SURE I’M DOING THE WORKOUTS SAFELY AND CORRECTLY?

  • CAN I DO LES MILLS ON DEMAND WORKOUTS WHILE PREGNANT?

Billing and Accounts

  • HOW DO I CANCEL LES MILLS ON DEMAND?

  • WHAT IS YOUR REFUND POLICY?

  • WHAT CREDIT OR DEBIT CARDS CAN I USE TO PAY FOR LES MILLS ON DEMAND?

  • HOW DO I USE PAYPAL TO PAY FOR LES MILLS ON DEMAND?

  • WHAT IS KLARNA FINANCING?

  • WHAT CURRENCY WILL BE USED TO CHARGE MY CARD?

  • THE COST OF MY MONTHLY SUBSCRIPTION DIFFERS TO THE COST ADVERTISED. WHY IS THIS?

  • HOW DOES LES MILLS ON DEMAND CHARGE MY ACCOUNT?

  • HOW CAN I FIND MY PAYMENT HISTORY?

  • HOW MANY DEVICES IN A HOUSEHOLD CAN STREAM FROM ONE ACCOUNT?

  • HOW DO I UPDATE MY LES MILLS ON DEMAND ACCOUNT INFORMATION?

  • I'M SEEING CHARGES FROM LES MILLS ON DEMAND THAT I DID NOT AUTHORIZE.

Equipment

  • WHAT IF I HAVE AN EXISTING LES MILLS ON DEMAND SUBSCRIPTION, WILL THE BALANCE BE TRANSFERRED WHEN I PURCHASE AN EQUIPMENT BUNDLE?

  • WHEN WILL I RECEIVE MY ORDER?

  • HOW IS SHIPPING CALCULATED?

  • IS SMART TECH EQUIPMENT COVERED BY A MANUFACTURER’S WARRANTY?

  • WHO IS LES MILLS ON DEMAND’S FINANCING PARTNER?

  • HOW DO I APPLY FOR FINANCE?

  • WHAT IS THE ANNUAL PERCENTAGE RATE AND WHAT IS A PLANNED PAYMENT?

  • HOW MUCH WILL I HAVE TO PAY FOR MY PURCHASE?

  • DOES KLARNA PERFORM A CREDIT CHECK?

  • IS THERE A PENALTY FOR LATE PAYMENTS?